Order FAQ
BrewHaven Customer Care
Order FAQ
Clear answers for ordering, checkout, shipping and order support, so your next tea, coffee or alcohol-free pour can arrive with less guesswork.
Order essentials
Before and after checkout.
A few useful details to keep in mind when shopping BrewHaven's tea, coffee and non-alcoholic drink selection.
Shipping timing
BrewHaven's listed shipping time is 3–5 business days. Keep your order details available in case you need assistance.
Checkout details
Review your selected items, quantities, contact information and delivery address carefully before completing checkout.
Order assistance
If something about your order needs attention, contact BrewHaven Customer Care with as much order information as possible.
BrewHaven moments
Thoughtful drinks for everyday rituals.
From a quiet cup of tea to morning coffee, whisked matcha and sparkling alcohol-free pours, BrewHaven is made for the moments that naturally fit into your day.
Ordering & checkout
How do I place an order with BrewHaven?
Browse BrewHaven's tea, coffee and non-alcoholic drink selection, choose the product and options you want, add your items to the cart, then review your order before completing checkout.
What should I check before completing checkout?
Review the product, selected options, quantity, contact information and delivery address shown during checkout. Taking a moment to check these details can help reduce order issues later.
Which payment methods can I use?
The payment options currently available for your order are displayed directly at checkout. Please use the checkout page as the current reference for supported payment methods.
I cannot find my order details. What should I do?
Check the inbox associated with the email address used during checkout, including any filtered or spam folders. If you still cannot locate your order information, contact BrewHaven and include the name and email address used for the order.
Changes & order details
Can I request a change after placing my order?
If you notice something that needs changing, contact BrewHaven Customer Care as soon as possible with your order information and the change you are requesting.
Whether an adjustment can be made depends on the order's current processing stage, so a requested change cannot always be guaranteed.
I entered the wrong delivery address. What now?
Contact BrewHaven as soon as you notice the address issue. Include your order number when available, the email used at checkout and the corrected address you would like us to review.
Can I request an order cancellation?
You can contact BrewHaven Customer Care to request a cancellation. Because order processing may already be underway, cancellation requests cannot always be completed.
Shipping & order status
What is BrewHaven's shipping time?
BrewHaven's listed shipping time is 3–5 business days.
How can I check my order status?
Use the order or tracking information provided to you when available. If you need additional help understanding your order status, contact BrewHaven Customer Care with your order number.
My tracking information has not updated. What should I do?
Tracking information may not always update immediately. If you are concerned about your shipment or the information has remained unclear, contact BrewHaven with your order details so the situation can be reviewed.
Products & availability
What happens if a drink I want is unavailable?
Product availability can change. The current product and collection pages are the best reference for what is available to order at the time you shop.
Where can I explore more BrewHaven drinks?
Browse the complete BrewHaven selection to discover tea, coffee, matcha, ready-to-drink options and non-alcoholic alternatives.
What if I receive something that needs attention?
Contact BrewHaven Customer Care with your order number, a clear description of the issue and any useful supporting information. This gives the team the details needed to review your order.
Customer Care
What information should I include when contacting BrewHaven?
Include your order number when available, the email address used at checkout and a clear explanation of what you need help with. For an item-specific concern, include the product name as well.
How can I contact BrewHaven about an order?
Email info@brewhaven.mom or call 7048156865. You can also use the BrewHaven Contact page for Customer Care.
I have a return-related question. Where should I start?
Contact BrewHaven Customer Care with your order details before taking further action. This helps ensure your question can be reviewed in relation to the specific order.
Still need help?
Talk to BrewHaven Customer Care.
For an order-specific question, send us your order number when available, the email used at checkout and a short description of what you need help with.
Phone
Shipping
3–5 business days
Address
4191 South Paul Circle, Bay City MI 48706