Returns & Exchanges
Customer Care
Returns &
Exchanges
If something about your BrewHaven order is not quite right, our team is here to help. Return and exchange requests are reviewed individually so we can understand what happened and provide the appropriate next steps for your order.
BrewHaven Moments
Thoughtful drinks for everyday rituals.
From quiet tea breaks to carefully brewed coffee and refreshing alcohol-free pours, BrewHaven is centered around relaxed beverage moments made for everyday enjoyment.
Tea Rituals
A slower kind of pause.
Warm cups, thoughtful pours and an easy café rhythm for calm moments throughout the day.
Coffee Rituals
Brewed with intention.
A familiar coffee ritual where preparation, aroma and an unhurried moment all come together.
Alcohol-Free Refreshment
Bright pours, easy evenings.
Crisp, refreshing drinks for relaxed hosting, afternoon breaks and alcohol-free occasions.
The Process
Simple from the first message.
We keep the process straightforward. Please contact us first rather than returning an order without instructions, especially when your request involves a damaged, incorrect, incomplete, or otherwise unexpected delivery.
Tell us what happened
Contact BrewHaven with your order information, the item involved, and a short explanation of the issue. Photos can be helpful when an item or parcel arrives damaged.
We review your request
Our team will review the circumstances of your order and confirm whether a return, exchange, refund, replacement, or another resolution is available.
Follow the confirmed steps
If an item needs to be returned, we will provide the relevant instructions before you send it. Please wait for those instructions so your request can be handled correctly.
Return Guidance
What to know before you begin.
Eligibility can depend on the circumstances of the order, the condition of the item, and applicable requirements. Contacting us before taking further action helps us give you the correct guidance for your specific request.
Damaged or incorrect orders
If your parcel arrives damaged, contains an item you did not order, or appears incomplete, contact us with your order details. Include clear photos of the parcel and item when they can help show the issue.
Return eligibility
Return requests are reviewed based on the individual order and item condition. Please keep the product, packaging, and order information available while our team reviews your request, whenever reasonably possible.
Exchanges and replacements
Where an exchange or replacement is available, our team will confirm the relevant item availability and instructions before anything needs to be returned.
Refunds
If a refund is approved, BrewHaven will confirm the applicable next steps. Processing after a refund is issued can vary depending on the original payment method and financial institution.
Return shipping
If return shipping is required, our team will confirm the appropriate instructions and any applicable shipping details before you send the item.
Before You Contact Us
A few details help us assist you faster.
Send the information you have available. You do not need to provide anything that is unrelated to your order.
Your order number.
The name or email address used to place the order.
The product or products involved in your request.
A short description of what went wrong or what you would like help with.
Clear photos when they are relevant to damaged packaging, damaged products, or an incorrect delivery.
Common Questions
Returns, exchanges & order concerns.
Can I send an item back without contacting BrewHaven first?
Please contact us before sending an item back. This allows our team to review your request and provide the correct return instructions when a return is appropriate.
What should I do if my order arrived damaged?
Contact Customer Care with your order number and a description of the damage. Where possible, include clear photos of the parcel, packaging, and affected item so our team can review what happened.
What if I received the wrong item?
Send us your order information and tell us which item was expected and which item arrived. Our team will review the order and confirm the appropriate next steps.
Can I request an exchange instead of a refund?
You can tell us that you would prefer an exchange when you contact Customer Care. Availability and eligibility will be reviewed for the specific order before an exchange is confirmed.
How will I know whether return shipping is required?
If your request requires an item to be returned, our team will provide the relevant shipping instructions and explain any applicable details before you send it.
How long does BrewHaven shipping normally take?
BrewHaven's current standard shipping time is 3–5 business days. If your question concerns a specific order, contact Customer Care with your order details.
BrewHaven Customer Care
Tell us what happened. We will help you find the next step.
For return, exchange, refund, damaged-order, or delivery concerns, contact our team with your order information so your request can be reviewed individually.